Privacy Policy

EFFECTIVE DATE · JUNE 2025 · BHAGYAM, PUNE, INDIA

At Bhagyam (भाग्यम्), we hold your trust as sacred as the crystals we carry. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us — online, through WhatsApp, or at our store in Pune.

01
INFORMATION WE COLLECT
When you place an order or contact us, we may collect:

Full name, shipping address, and contact details (phone / email)
Order history and product preferences
Payment information — processed securely via third-party gateways (we never store card details)
WhatsApp / chat messages you send us for order or service queries
Zodiac sign, birth details, or intention preferences shared for personalised product guidance
Device and browsing data collected automatically via cookies on our website
02
HOW WE USE YOUR INFORMATION
To process and fulfil your orders and send shipping updates
To personalise product recommendations based on your energy / intent preferences
To respond to your queries via WhatsApp, email, or phone
To send occasional offers, new arrivals, or spiritual guidance content (only with your consent)
To improve our products and customer experience
To comply with legal and tax obligations
03
SHARING OF INFORMATION
We do not sell or rent your personal data. We share information only with:

Logistics and courier partners (for delivery purposes only)
Payment gateway providers (for secure transaction processing)
Government or regulatory authorities when legally required
Your spiritual preferences and personal details are treated with the utmost discretion and are never shared for marketing by third parties.
04
DATA SECURITY
We use industry-standard security practices to protect your data. Payments are processed through PCI-DSS compliant gateways. However, no online transmission is entirely risk-free; we encourage you to contact us immediately if you suspect any unauthorised access.

05
COOKIES
Our website uses cookies to enhance your browsing experience and track usage patterns. You may disable cookies in your browser settings, though some features may not function optimally.

06
YOUR RIGHTS
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please write to us at the contact details below. We will respond within 7 business days.

07
CHILDREN'S PRIVACY
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.

08
POLICY UPDATES
We may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

For privacy concerns, write to us at :
 shopbhagyam.in