Returns & Exchange Policy

EFFECTIVE DATE · JUNE 2025 · BHAGYAM, PUNE, INDIA

Each piece at Bhagyam is selected with intention — cleansed, charged, and curated for your journey. We stand behind the quality of every crystal, stone, and accessory we offer. Please read our returns and exchange guidelines carefully before raising a request.

01
ELIGIBILITY WINDOW
Return or exchange requests must be raised within 48 Hours of delivery. After this period, we are unable to process requests unless the product has a manufacturing defect.

02
ACCEPTED REASONS FOR RETURN / EXCHANGE
Product received is damaged or broken during transit
Wrong item delivered (different from what was ordered)
Significant defect in the crystal, bead, or metal component
Product description mismatch (size, stone type, etc.)
Natural stones and crystals carry unique inclusions, colour variations, and patterns — these are the signature of authenticity, not defects. Minor visual variations from product images are inherent to genuine natural stones and are not grounds for return.
03
NON-RETURNABLE ITEMS
The following cannot be returned or exchanged under any circumstances:

Items that have been worn, used, or energetically activated by the customer
Products purchased during sale, clearance, or special offers
Customised or personalised products (e.g. custom bead combinations, engraved items)
Rudraksha beads, once the original packaging is opened
Products without original packaging or tags
Items where damage is caused by customer mishandling or exposure to water, chemicals, or sharp impact
04
HOW TO RAISE A REQUEST
To initiate a return or exchange, please follow these steps:

Contact us via WhatsApp or email within 7 days of delivery
Share your order number and a brief description of the issue
Provide clear photographs/video of the product, packaging, and the issue
Our team will review and respond within 2 business days
Unboxing video is strongly recommended. Recording a video while opening your package is the best protection for both you and us in case of transit damage claims. Without visual evidence, transit damage claims may not be processed.
05
EXCHANGE PROCESS
Approved exchanges will be shipped once we receive and inspect the returned product. Exchange shipping timelines follow our standard shipping policy. In case the exchanged item is of higher value, the price difference must be paid before dispatch.

06
REFUNDS
Refunds are offered only in cases where exchange is not possible (item out of stock, etc.) or at our sole discretion. Approved refunds will be processed to the original payment method within 7–10 business days of receiving the returned product. Shipping charges are non-refundable.

07
RETURN SHIPPING
In case of an accepted return due to our error (wrong or defective item), we will arrange pickup or reimburse reasonable return shipping costs. For all other approved returns, the customer is responsible for return shipping charges. We recommend using a tracked courier service — Bhagyam is not liable for items lost in return transit.

To raise a return or exchange request, contact us at

shopbhagyam.in
Last updated: June 2025
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