Shipping policy
Shipping Policy
EFFECTIVE DATE · JUNE 2025 · BHAGYAM, PUNE, INDIA
Every Bhagyam package is dispatched with care — your crystals are carefully wrapped, energetically handled, and shipped to reach you in perfect condition. Here is everything you need to know about our shipping process.
01
ORDER PROCESSING TIME
All orders are processed within 1–2 business days of confirmed payment. Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons (Navratri, Diwali, Mahashivratri, etc.) processing times may extend by 1–2 additional days due to high demand.
02
SHIPPING LOCATIONS
Pan India: We ship to all pin codes across India via trusted courier partners
International: Currently not available — coming soon
03
ESTIMATED DELIVERY TIME
Maharashtra (Other Cities): 2–4 business days
Rest of India (Metro Cities): 3–5 business days
Remote / Tier 3 Locations: 5–8 business days
These are estimated timelines and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.
04
SHIPPING CHARGES
Orders above ₹499 — Free Shipping across India
Orders below ₹499— Flat shipping fee of ₹60–₹80 depending on location
Expedited / express delivery — available on request at additional charge
05
COURIER PARTNERS
We work with reputed logistics partners including Delhivery, Shiprocket, Xpressbees, and India Post for certain pin codes. The courier partner is assigned based on your pin code and order size for optimal delivery.
06
TRACKING YOUR ORDER
Once your order is dispatched, you will receive a tracking number via WhatsApp / SMS / email. You can use this to track your shipment on the courier partner's website. If you face any difficulty tracking, feel free to reach out to us.
07
PACKAGING
Bhagyam products are packed with love and protection in mind. Crystals and natural stones are individually cushion-wrapped to prevent breakage during transit. Our eco-conscious packaging reflects our respect for the Earth and the energies we work with.
08
FAILED DELIVERY & RTO
If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept — the package will be returned to us (RTO). In such cases:
Re-shipping charges will apply for re-dispatch
For prepaid orders, a partial refund (minus shipping and handling) may be issued after deducting RTO charges
Please ensure your delivery address and contact number are accurate at the time of ordering
09
LOST OR DAMAGED IN TRANSIT
In the rare event that your package is lost or arrives severely damaged, please contact us within 48 hours of the expected delivery date with photographic evidence. We will coordinate with the courier and initiate a replacement or resolution at the earliest.
Important: We strongly recommend recording an unboxing video. This is critical evidence in case of transit damage and significantly speeds up the resolution process.
10
COD (CASH ON DELIVERY)
Cash on Delivery is available for select pin codes within India. COD orders above ₹2,000 may require a partial advance payment. COD availability is shown at checkout.
For shipping queries or to track your order, reach us at shopbhagyam.in